If an order is placed with us, we need to hold personal information including your name, email address, phone numbers and home address so that we can process and fulfil your orders.
All data provided by buyers will be added to a Database which is the property of Old Charm Fireplaces & Stoves and will be used:
Old Charm Fireplaces & Stoves will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.
Old Charm Fireplaces & Stoves is committed to protecting the security and confidentiality of the buyer’s personal information by providing you with a safe and secure transaction environment when buying online. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on the seller’s systems.
The buyer’s personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.
Cookies on our site
A cookie consists of a piece of text sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website; remember you when you are logged in; and to suggest content that may be of interest to you. We will use the persistent cookies to: enable our website to recognise you when you visit;
Session cookies will be deleted from your computer when you close your browser unless you were signed into your account whilst visiting our website. We will store session cookies in your profile to help us personalise your experience and nothing else. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
Cookies are used on our site for your default language and currency settings and to remember the items that are in your basket.
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.