Terms & Conditions


The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website.

Information on the Website

Whilst every effort is made to update the information contained on this website, there may sometimes be small errors and we advise you to confirm any queries before purchasing any goods.

Old Charm Fireplaces reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. You rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

General Terms and Conditions


Throughout these terms and conditions the words us/our/we refers to info@oldcharmfireplaces.com, while you/your(s) refers to you as the user of this website.

Your Acknowledgements / Obligations

You acknowledge that any use of this website, including any transaction to purchase you might make are subject to the terms and conditions laid out below. By using or purchasing from this website you acknowledge our policies regarding returns and refunds, delivery, disclaimer and policy / practice regarding privacy and security of your personal identifiable information you may supply to us. You are responsible for bringing these terms and conditions to the attention of anyone who may access this site on your behalf or as a result of your actions.

General Provisions

We reserve the right to change any designs or specifications or prices without prior notice or to withdraw products from sale from this website at any time. We reserve the right to change these terms and conditions at any time. Any such changes will be deemed effective on the date they are posted on this website and it is your responsibility to read the terms and conditions each time you use this website. Your continued use of this website shall signify your acceptance to be bound by these terms and conditions.

All orders are processed using a buy-now system. A confirmation page will be shown that details the specifics of your order including the cost plus delivery charge if applicable. We will email you acknowledgement of your order after processing your payment. Acceptance of your order by Old Charm Fireplaces & Stoves. and the completion of any product between you and us will only be completed on dispatch of your order to you unless we have notified you that we do not accept your order or you have cancelled it.

Delivery Terms

We shall make all efforts to deliver you goods as agreed, however, delays can occur due to unforeseen circumstances beyond our control. No liability for delay or failure to deliver within the agreed time-scale is accepted by us. You or a representative acting on your behalf must be present to accept delivery and goods must be signed for by you or an adult over 18 years of age. Failure to be present to accept delivery on the agreed date will result in re-delivery charge and delay.


We accept payment by Credit Card, PayPal Account, Postal Order, Bank Draft and Cheque. Only after payment has been processed by us will you receive order acknowledgement by email. Payment by card will be via our secure payment provider PayPal. You should familiarise yourself with PayPal's terms and conditions along with their security and privacy policies. We accept no liabilities for use of your card via this third party service.

Supply of Goods

Goods will be supplied subject to availability. If we are unable to supply your order immediately we will inform you or any delay. If we are unable to supply your good within a reasonable time frame we will issue a refund in full.

Price of Goods

The prices displayed on this website is the price you pay when placing your order unless we have made an error in pricing. If we discover an error after you have placed an order we will notify you of the error and give you the option to reconfirm your order at the correct price or cancel same whereby a full refund will be issued. All prices are in Euro (&Euro;) and include V.A.T and delivery charges unless otherwise expressly stated. We reserve the right to change prices on our website without notification.


Title to any products you purchase on this website will remain the property of Old Charm Fireplaces & Stoves until all payment for product and delivery, if applicable, has been processed and title shall only pass to you on delivery.

Product Description

We supply descriptions of all of our products as accurately as possible by giving information regarding colour, material, measurement and technical specifications. However, such descriptions, by their nature, can only be approximate.

Right To Cancel

Protection of customers in respect of contracts made by distance communications regulation 2001 statutory instrument no 207 of 2001 gives you the right to cancel any order at any time up to seven (7) working days starting the day after delivery (cooling off period) whether the goods you received are defective or not and the right to receive a full refund of your purchase price. If you decide to cancel any order under these distance communications regulations you must notify us by letter or email within the cooling off period quoting your original order number. All goods cancelled under this regulation must be returned to us in their original packaging, unused and undamaged. If you are unable to return the goods we will arrange to collect them but the cost of collection will be deducted from your final refund.

Risk of Loss or Damage

Risk of loss or damage to goods passes to you on delivery. If you have arranged a representative or third party to receive or collect your goods then risk of loss and damage passes to your representative or third party on receipt of your goods.

Damaged or Faulty Goods

Goods delivered should be immediately inspected for damage or defect. If noted we will take the goods away and replace at our expense. If that is not acceptable to you then a full refund including any delivery costs will be issued.

Fitness For Purpose

We accept no liability for the installation, application or subsequent use of any goods supplied if this use is not within acceptable operating procedures. All internal working parts in solid fuel appliance, fires, stoves, grates, firebaskets, cast iron are by their use subject to discolouration and natural wear and tear and no liability is accepted. All external faces of cast iron products are subject to discolouration due to intense heat and therefore repolishing is necessary by painting with heat resistant paint or black lead and no liability for discolouration is accepted.

Miscellaneous Provisions

The contract between us shall be governed by the laws of the Republic of Ireland and any dispute between us will be resolved exclusively in the courts of the Republic of Ireland.

Liabilities and Indemnities

Information provided on this website is for the benefit of you, the customer, however we offer no warranty regarding this content. We accept no liability to you for any loss of content and we will not be responsible or liable for any loss or damage to you in reliance on information contained on this site. We accept no liability to you for any financial, reputational or indirect loss incurred under these terms and conditions. Notwithstanding our liability shall not exceed a sum equal to the amount paid by you for any product. This provision does not effect your statutory rights as a consumer.

General Disclaimer

Old Charm Fireplaces & Stoves have taken all reasonable care and attention in compiling all information on this site. We accept no liability for any warranties, expressed or implied, including without limitation the implied warranties or merchantability and fitness for a particular purpose. This also includes liability for any indirect loss, loss of profits, turn-over, consequential or incidental damages, loss of revenue, loss arriving out of use of this website, whether such damages arise in contract, negligence, tort, under statute, in equity, at law or otherwise.

All natural timber or MDF or Veneer Wood finishes on this site refer to the stain applied. Photographic, digital images and colour is as accurate as possible within display limitations. We accept no responsibility for any inaccuracies or perceived inaccuracies between the website and the actual product which also includes for stone effect fireplaces, cast iron, tiles, marble, marble effect or associated fire, stone or fireplace products or accessories.

All products on this website are susceptible to colour variation over time due to sunlight, moisture and general use or polishing. Timber products both solid and veneer, MDF are subject to colour variation and grain and timber knots and all of this is normal. Marble, marble effect and conglomerate marble products are subject to colour variation, veining and small air holes. The filling and repair and re-inforcing of these products is sometimes necessary and is not regarded as a defect.

Regarding electric and gas appliances, heating performances are dependant on their application and circumstances of their installation. Heat outputs will vary with different flue conditions, room sizes, installation, number of windows and / or doors etc. Electric fires operate with fan motors which generate some sound. Similarly, powerflue / fanflue gas fires also have electronic fan systems which will also generate sound when working. These sounds are accepted as part of the working of these appliances and is not considered a defect.